The Support section is your direct line of communication with our team. If you ever need help, have a question, or want to report an issue, this is where you can submit a support ticket and track its progress.
How to Open a Support Ticket:
1. Click the Support tab in the top menu.
2. On the right-hand side, click the blue + Open Ticket button.
3. Fill out the required details:
o Subject of your request
o Department (e.g., Billing, Technical Support, General)
o Description of your issue or question
4. Submit the form and your ticket will be created instantly.
What You’ll See on This Page:
· Tickets Summary: Boxes showing how many tickets are:
o Open
o In Progress
o Answered
o On Hold
o Closed
Click any status to filter your tickets accordingly.
· Support Tickets Table: Once you’ve submitted tickets, you’ll see a list that includes:
o Ticket number
o Subject
o Department
o Priority level
o Status
o Last reply date
How to Respond to a Ticket:
Click the subject of any ticket to open it. From there, you can review our reply and type your response directly below it.
Pro Tip: Be as detailed as possible when submitting your ticket. The more information you provide, the faster we can assist you.